Responsible Gambling Policy

Access to our services is strictly prohibited for anyone who has not reached the age of eighteen (18) years, or the age of majority established by law in their jurisdiction of residence. We apply rigorous verification procedures during registration to ascertain the identity and age of all customers. Any account identified as belonging to a minor will be immediately closed, and any funds will be managed in accordance with regulatory directives.

Gambling should remain a recreational activity and should never be considered a method for generating income, solving financial problems, or escaping reality. We encourage our users to participate in a balanced way, spending only amounts they can afford to lose without compromising their lifestyle, family relationships, or work obligations.

To support users in maintaining control, we provide a range of operational tools that can be configured directly within the platform.

Deposit and Loss Limits

Users have the option to set daily, weekly, or monthly deposit limits. Once this limit is reached, the system will automatically block further deposits until the selected period expires. Additionally, it is possible to set net loss limits, ensuring that the predetermined budget is not exceeded. Requests to reduce a limit take effect immediately, while requests to increase it are subject to a mandatory reflection period.

Session and Break Limits

Time spent online is a critical factor. We offer the option to set a duration limit for gaming sessions, after which you will be disconnected. Additionally, if the user wishes for a brief interruption, they can activate the 'Time-out' or break function, which blocks access to the account for periods ranging from a few hours to several weeks.

Self-Exclusion and Account Closure

In cases where gambling becomes a source of stress or gets out of control, the most effective tool is self-exclusion. This feature allows you to block access to your account for an extended period (usually from six months to an indefinite period). During this time, you will not be able to deposit, play, or reactivate the account under any circumstances. Our team will also take steps to stop sending promotional material. If the user does not wish for permanent self-exclusion, they can opt for standard account closure through customer support.

Recognizing problematic behaviors in time is the first step to seeking help. Pay attention to signs such as: the tendency to chase losses by betting larger sums, the need to lie to family and friends about the time or money spent on the platform, neglecting work, study, or personal hygiene due to gambling, or using funds intended for basic necessities to finance betting activities.

We invite adults who share their devices (computers, smartphones, tablets) with minors to keep their login credentials confidential. We strongly recommend using parental control software to block access to betting sites on shared devices and prevent younger individuals from being exposed to content inappropriate for their age.

If you believe you have a gambling problem, it is crucial to know that you are not alone and that support is available. We encourage our users in difficulty to contact industry professionals and organizations specializing in addiction treatment. Numerous national and international associations offer free, confidential counseling and psychological support.

We regularly monitor the effectiveness of our internal procedures and provide instructions to our customer service staff so they are prepared to handle sensitive inquiries regarding problem gambling.